Shipping policy

Thank you for choosing Vamonos Vans! This Shipping Policy explains how and when we ship our DIY camper van conversion kits and accessories.

Kits and large components (cabinets, bed systems, electrical bundles): 5–10 business days for processing, unless otherwise noted on the product page.
Made-to-order or customized items: 2–4 weeks processing time.
Small parts and accessories: 1–3 business days.
Business days are Monday–Friday, excluding federal holidays.
You’ll receive an order confirmation email immediately and a shipping confirmation with tracking once your order leaves our warehouse.

Small parcels: Ship via UPS, FedEx, or USPS. Typical transit: 3–7 business days within the continental U.S.
Freight/LTL shipments (oversized/overweight items and full kits):
- Curbside delivery only (driver will not bring items inside).
- Transit is typically 4–10 business days after dispatch.
- The carrier will contact you to schedule a delivery appointment.
- A person 18+ must be present to inspect and sign for delivery.
Expedited options: Available for select small items at checkout; not available for freight/LTL.
APO/FPO and PO Boxes: We can ship small items to PO Boxes/USPS addresses; freight shipments require a physical street address.

Note: Transit times are estimates and may be affected by weather, carrier delays, or peak seasons.

Rates are calculated at checkout based on weight, dimensions, destination, and carrier service.
Freight/LTL rates for full kits and large items are quoted dynamically; residential liftgate service is included unless otherwise stated.
Free shipping promotions (if applicable) will be clearly indicated and apply only to eligible products and U.S. addresses as specified.

United States:
- Continental U.S.: Yes (parcel and freight).
- Alaska, Hawaii, Puerto Rico: Parcel only for most items; some large items may require a custom freight quote. Please contact us before ordering.
International:
- We currently ship select items internationally on a case-by-case basis. Duties, taxes, and import fees are the customer’s responsibility and are not included at checkout unless explicitly stated.
- Freight shipments outside the U.S. require a custom quote. Contact us with your address and items for an estimate.

Access and scheduling: The freight carrier will call to schedule a delivery window. Please ensure adequate truck access (e.g., no low bridges, tight turns, or restricted streets).
Liftgate service: Included for residential deliveries unless otherwise specified.
Inspection on arrival:
- Before signing, inspect all packages for visible damage and verify the piece count against the bill of lading.
- Note any damage or missing items on the delivery receipt before signing and take photos of the packaging and product.
- Refuse only the damaged portion if possible and contact us within 24 hours with photos and your order number.
If you sign without noting damage, it may limit our ability to file a claim and replace the item.

Changes/cancellations: Contact us as soon as possible. Once an order is in production or shipped, changes may not be possible.
Address corrections after dispatch: Carrier re-routing or correction fees are the customer’s responsibility.
Failed delivery/Storage: If delivery is missed or storage accrues at the carrier terminal, associated fees may be billed to the customer.

If an item is backordered, we’ll notify you with an estimated restock date.
We may split shipments at no additional charge so in-stock items arrive sooner. You’ll receive separate tracking numbers.

Kits and large components ship in multiple boxes or on a pallet with protective packaging.
Some assembly may be required. Please refer to the included instructions or product pages for tools and setup steps.

Damaged/defective items: Contact us within 3 business days of delivery with photos, your order number, and a description of the issue. We’ll arrange replacements or parts as needed.
Lost in transit: If tracking shows no movement for 7+ business days (parcel) or if a freight shipment misses the scheduled window without updates, contact us so we can investigate and file a claim if needed.

Provide accurate shipping information and a valid phone number for freight scheduling.
Be present for freight delivery and thoroughly inspect before signing.
Ensure safe and accessible delivery conditions; delivery drivers cannot assist with on-site moving or installation.

U.S. orders: Sales tax is applied where required by law.
International orders: All duties, VAT, and import fees are the customer’s responsibility unless otherwise stated.

If a shipment is returned due to incorrect address, refusal without cause, or failure to schedule/receive delivery, we can reship for an additional fee. Original shipping charges may be non-refundable.

For shipping quotes, special delivery requests, or questions, reach out at: [your support email] or [your phone number].
Please include your order number for faster service.